A fault linked to Android System WebView can prevent some Galaxy S26 Ultra phones completing their first-time setup, with Samsung working on a fix.
Samsung’s Galaxy S26 Ultra is being hit by a software fault that can stop the phone from finishing its first-time setup, leaving some users unable to get past the opening stages of configuration. Reports on Samsung’s own forums, first highlighted by SammyFans and echoed by Telefonino, describe an error message saying that a Samsung web page is unavailable, which blocks the process before the handset can be used normally.
According to Samsung’s response in Korean on the forum, the fault appeared after the One UI 9.0 update and is tied to an unstable version of Android System WebView on certain networks. That component is used by Android apps to display web content inside the app itself, so a failure there can interrupt pages needed during setup. The issue does not appear to affect phones that have already been configured, except in cases where the device is factory-reset and forced back through the initial onboarding process.
Several outlets, including MondoAndroid and Bajtbox, say Samsung has acknowledged the problem and is working on a software fix. For now, a temporary workaround may be to change the internet connection during setup, for example by switching from Wi-Fi to mobile data. Even so, the success of that method seems to depend on the network involved and the specific device configuration, so it is not a guaranteed solution.
The broader context is that Samsung has been managing a run of software-related issues around the S26 line and One UI 9. SamMobile reported that Google Play system updates were paused on devices running the One UI 9 beta, while other reports have described separate usability problems affecting Galaxy S26 owners, including Android Auto instability and a privacy-display bug. Taken together, the complaints suggest Samsung’s latest software rollout is still being hardened in public, even as the company works to close the most disruptive faults.
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